Shipping policy

Shipping Policy

Honeybee Living

1. Order Processing Time

All phone cases are custom-made to order.
Production time is typically:

  • 2–5 business days for printing and quality checks
    (Weekends and holidays are not included.)

During busy seasons, production times may be slightly longer.

2. Shipping Times

Once your order has been produced and shipped, the typical delivery times are:

  • Netherlands & Belgium: 5–10 business days

  • EU countries: 7–15 business days

  • International: 10–20 business days

These are estimates provided by shipping carriers.
We cannot guarantee delivery dates.

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location.
From time to time, we may offer free shipping promotions.

4. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number (if available for your region).

Please allow up to 48 hours for tracking information to update.

5. Incorrect or Incomplete Addresses

Please ensure that your address details are correct at checkout.
Honeybee Living is not responsible for:

  • Orders shipped to an incorrect or incomplete address

  • Delays caused by incorrect address information

  • Additional fees charged by carriers due to address issues

If a package is returned to us because of an incorrect address, a new reshipping fee will apply.

6. Lost or Delayed Shipments

Once an order has been handed over to the shipping carrier, it is outside of our control.

If your tracking shows delays, please contact the carrier first.
If a package is officially declared lost by the carrier, we will offer one of the following:

  • A free replacement, or

  • A refund

(depending on your preference)

7. Customs, Duties & International Taxes

For international orders outside the EU, customs fees may apply.
These costs are not included in product or shipping prices.

Customers are responsible for any applicable import taxes, duties, or customs fees.

8. Damaged or Defective Products

If your item arrives damaged or defective, please email us within 7 days of delivery:
📩 info@honeybeeliving.nl

Include:

  • Photos of the item

  • Photos of the packaging (if available)

  • Your order number

We will send a free replacement if the issue is confirmed.

9. Delivery Failed / Returned to Sender

If a shipment is returned due to:

  • Wrong address

  • Failure to pick up from a pickup point

  • Refusal of the package

We can reship your order, but new shipping costs will apply.

10. Contact

For any shipping-related questions, please contact us:
📩 info@honeybeeliving.nl